Borehole and Water Works Activity Notice

While local regulations vary, the standard industry practice is to distribute notices at least 5 to 7 business days before work begins. For scheduled water disruptions, utilities often mandate a minimum of 48 hours' written notice. Giving a full week allows residents and local businesses to make alternative arrangements, significantly reducing complaints.

You should deliver the notice to all properties within a direct line of sight and sound of the drilling site, typically a 100-meter radius. If the works involve a water shut-off or road closure, expand the distribution to cover every property affected by the utility main or traffic diversion. It is always better to over-communicate than to leave an impacted household in the dark.

You must state the exact start and end time of the outage, advise residents to keep taps closed to prevent flooding when service returns, and suggest storing sufficient drinking water. Additionally, mention that water may temporarily appear discolored when turned back on and explain how to safely flush the lines.

Direct them to your designated site liaison who can address their concerns and potentially adjust high-impact activities around their specific schedules. Document all interactions and keep a log of steps taken to mitigate their complaints, which protects your business if the dispute escalates to local authorities.