Business Centre Service Packages & Membership Program

What a good one includes

• Tiered membership options that clearly differentiate hot-desking, dedicated desks, and private office suites alongside specific monthly usage caps.
• A detailed Fair Use Policy governing high-speed internet bandwidth, printing allocations, and shared server or rack space usage.
• A structured meeting room booking protocol that outlines hourly rates, monthly credits, and cancellation windows.
• Precise guest and visitor rules to manage security, lobby traffic, and temporary access to the workspace.
• An operational service menu listing auxiliary charges for mail handling, dedicated IP addresses, and AV equipment rentals.
• Clear community guidelines regarding noise levels, video call booths, and shared kitchen etiquette to prevent friction between members.
• Standard operating procedures for on-site staff handling tech support escalation, member onboarding, and after-hours security.

Common mistakes to avoid

• Failing to define network bandwidth limits per member tier, which leads to heavy users choking the connection for everyone else.
• Overcomplicating the pricing tiers with too many overlapping add-ons that confuse potential tech tenants during tours.
• Leaving guest privileges vague, resulting in members running entire external team meetings in open lounge areas for free.
• Omitting clear guidelines on hardware storage and personal monitors, turning pristine shared hot-desks into permanent personal workstations.

Frequently asked questions