Client Service Agreement for Fitness Trainers & Gyms

What a good one includes

• A clear definition of the training services, including session lengths, formats, and whether they are conducted in-person, outdoors, or virtually.
• Specific payment terms that outline fee structures, payment schedules, accepted payment methods, and policies for late or failed payments.
• A transparent cancellation and rescheduling policy that clearly defines the notice window required to avoid forfeiting a session fee.
• A robust physical liability waiver and assumption of risk clause stating that the client understands the physical demands of exercise and releases you from liability.
• A client health warranty requiring the client to confirm they are physically fit to exercise and have obtained medical clearance if necessary.
• An expiration policy for pre-paid training packages to prevent clients from trying to redeem sessions months or years after purchase.

Common mistakes to avoid

• Using vague language around late cancellations, which leads to uncomfortable disputes when a client misses a session.
• Neglecting to include a robust liability waiver, exposing your business to devastating legal claims if a client sustains an injury during a workout.
• Failing to specify an expiration date on class packages or personal training sessions, leaving you with open-ended liabilities.
• Relying on a verbal agreement or a generic internet template that does not address the specific rules of your training facility or state laws.

Frequently asked questions