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Done for you in 5 minutes.
A professionally structured service contract tailored to your moving company's specific liability limits, payment terms, and scheduling policies. You'll walk away with a clear, comprehensive agreement ready for client signatures.
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Running a moving and relocation business means balancing heavy physical labor with serious logistical coordination, all while handling your clients' most valuable personal possessions. To protect your team, your vehicles, and your bottom line, you need a robust Client Service Agreement. This document is your primary shield against misunderstandings, outlining exactly who is responsible for what from the moment the first box is lifted to the final delivery. You need this agreement before every single job, whether it is a local studio apartment move or a complex cross-country corporate relocation. A great service contract doesn't just protect you legally; it builds trust with your clients by setting crystal-clear expectations around pricing, arrival windows, and damage claims. When your policies on inventory changes, parking delays, and packing requirements are spelled out in plain, professional language, you prevent disputes before they even start. This tailored agreement ensures you get paid on time, limits your liability, and keeps your moving business running smoothly.
Basic carrier liability is the free coverage required by law, which typically pays only 60 cents per pound per item regardless of the item's actual value. Full value protection requires the client to pay an additional fee, making the mover liable for the actual replacement cost of the item or its repair.
Under federal law for interstate moves, and most state laws for local moves, you can hold the shipment until payment is made if your contract clearly includes a 'lien on household goods' clause. However, you must follow strict statutory procedures to avoid illegal holding charges, which is why having this clause explicitly detailed in your signed agreement is essential.
The client is legally and financially responsible for obtaining parking permits, reserving elevators, and securing building access keys prior to your arrival. If the client fails to secure these and delays occur, your agreement should state that an hourly waiting fee will be billed to the client.
For interstate moves, federal regulations grant clients up to nine months from the date of delivery to file a written claim for loss or damage. For intrastate or local moves, state regulations vary, but your agreement can legally specify a shorter timeframe, such as 30 to 90 days, to ensure fresh evidence and quick resolution.
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