Custom Furniture Order Terms and Conditions

What a good one includes

• A clear clause explaining that natural materials like wood and stone feature unique grain patterns, color variations, and natural imperfections that do not constitute defects.
• A non-refundable deposit policy that secures the client's spot in your production queue and covers initial material purchasing costs.
• A detailed sign-off process for design drawings and material selections, specifying how mid-build change orders affect the final price and timeline.
• A realistic timeline disclaimer protecting your workshop against delays caused by lumber shortages, third-party shipping issues, or hardware backorders.
• Clear terms on delivery logistics, including who is responsible for moving heavy items inside and a daily storage fee for items not picked up within a specified window.
• A limited warranty outlining what constitutes structural failure versus normal wear-and-tear, along with mandatory care instructions the client must follow to keep the warranty valid.

Common mistakes to avoid

• Relying on a generic online template that doesn't account for the specific quirks of raw materials, drying times, or hand-applied finishes.
• Failing to clearly define when a deposit becomes completely non-refundable once custom materials are ordered or milling has begun.
• Accepting verbal or text-message design changes without requiring a signed change-order form that updates the invoice.
• Neglecting to specify who is liable for damages that occur during third-party shipping or white-glove delivery.

Frequently asked questions