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Done for you in 3 minutes.
A professional, print-ready document outlining your custom furniture ordering policies, natural wood expectations, and long-term care instructions. Perfect for setting clear boundaries with clients and protecting your craftsmanship.
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For a custom woodworker, your craft is physical, but your business relies on expectations. Wood moves, clients change their minds, and sunlight fades finishes over time. This policy and care document bridges the gap between raw nature and your client's expectations. You need it the moment a deposit is placed, long before the first sawdust flies. A great policy protects your hours of labor and your business sanity by gently educating clients on the organic reality of timber—like seasonal movement, knots, and grain variation—while laying down firm, professional rules on payments, design sign-offs, and delivery logistics. It is not about being cold or legalistic; it is about sharing your expertise so they know how to cherish a handmade piece for generations. When done right, this notice builds deep trust, prevents late-stage design changes, and ensures you get paid fairly for your mastery.
Include a clause stating that wood is an organic material that reacts to its environment, limiting your warranty to structural craftsmanship. Explicitly state that warping or cracking caused by placing the piece near heat vents, fireplaces, or in rooms with fluctuating humidity is the client's responsibility.
A standard deposit is fifty percent of the total project cost, paid before any materials are purchased or design work begins. This deposit is strictly non-refundable to cover the immediate cost of lumber procurement and your administrative design time.
Establish a formal change order process in your policy document that halts construction until a new price is agreed upon. Any modification after material is cut must be documented in writing and paid for upfront before work resumes.
Listing exact approved brands of waxes, oils, or mild soaps prevents clients from stripping your finish with harsh household chemicals. This proactive step keeps the furniture looking pristine and reduces the likelihood of future warranty claims.
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