Customer Terms of Sale and Refund Policy for Market Stalls

What a good one includes

• A clear list of accepted payment types, including cards, cash, or digital wallets, along with any minimum purchase limits.
• The exact timeframe and conditions under which a customer can return or exchange an item if they simply change their mind.
• An explicit list of non-returnable items, such as custom-made pieces, earrings for hygienic reasons, or perishable food items.
• A statement requiring a physical or digital receipt as proof of purchase for any return or exchange to be processed.
• A clear explanation of your process for handling genuinely faulty items, including whether you offer repairs, replacements, or refunds.
• Direct contact details, such as an email address or website, so customers can easily get in touch with you once the physical market has packed up.

Common mistakes to avoid

• Writing a blanket 'no refunds' policy, which is legally unenforceable under consumer protection laws if a product turns out to be faulty.
• Hiding the policy away in a drawer instead of displaying it clearly at the point of sale where customers can see it before purchasing.
• Forgetting to address how deposits, down payments, or cancellations are handled for custom commissions and pre-ordered items.
• Using aggressive or overly complex legal jargon that damages the friendly, approachable relationship you want to build with market shoppers.

Frequently asked questions