Device Pre-and-Post Repair Checklist

What a good one includes

• A detailed mapping of existing scratches, dents, and frame bends to prevent the shop from being blamed for pre-existing physical wear.
• A systematic test of essential hardware inputs, including buttons, cameras, microphones, speakers, and biometric sensors prior to any disassembly.
• Documentation of the current battery charge level, battery health percentage, and whether the device successfully draws power from a standard charger.
• Verification of Wi-Fi, Bluetooth, cellular signal strength, and GPS performance to isolate network issues before repairing internal components.
• Clear confirmation and photographic evidence of the state of internal or external liquid damage indicators to protect against hidden water damage claims.
• A mirrored set of diagnostic tests run after the repair is completed to guarantee that no internal connectors were loosened during the reassembly process.
• A formal acknowledgment area where both the technician and the customer sign to agree on the intake condition and the final successful repair outcome.

Common mistakes to avoid

• Relying on verbal agreements rather than having the customer sign off on the pre-repair damage list before the technician begins work.
• Skipping the testing of secondary features like proximity sensors or wireless charging, which can easily be damaged during screen or back-glass replacements.
• Failing to document the device’s passcode or secure a 'find my device' status update, which can lock technicians out of necessary post-repair testing.
• Neglecting to update the checklist template as new device models with unique hardware components are introduced to the shop.

Frequently asked questions