Diagnostic Business Health Assessment for Tech & Phone Shops

What a good one includes

• A detailed gross margin analysis broken down by hardware sales, accessory markups, and specific repair services.
• An evaluation of technician utilization rates and average ticket turnaround times compared to industry benchmarks.
• An inventory health check that identifies dead stock, high-turnover parts, and capital tied up in outdated device screens.
• A review of local customer acquisition costs, Google Business Profile performance, and repeat customer rates.
• An assessment of current shop intake, quality control, and warranty claim procedures to minimize costly re-repairs.
• A prioritized, step-by-step action plan ranking recommendations by implementation ease and financial impact.

Common mistakes to avoid

• Relying on total revenue as the sole metric of shop health while ignoring shrinking margins on high-volume repairs like basic screen replacements.
• Failing to track the exact labor time spent per repair, which masks technician inefficiencies and underpriced labor rates.
• Overlooking the hidden cost of warranty re-works, which quietly drains parts inventory and destroys customer trust.
• Bundling parts and labor costs together in your accounting, making it impossible to see whether your parts pricing strategy is actually profitable.

Frequently asked questions