Domestic and Care Worker Memorandum of Understanding (MOU)

What a good one includes

• A detailed list of specific daily and weekly tasks, making it clear which responsibilities fall outside of your agreed-upon role.
• A precise schedule detailing start and end times, guaranteed weekly hours, and the exact hourly rate for any overtime worked.
• Complete details on pay frequency, accepted payment methods, paid time off, sick leave, and holiday pay.
• Clearly defined expectations regarding privacy, phone usage, guest policies, and access to specific areas of the home.
• A straightforward process outlining how you will be reimbursed for job-related costs like groceries, activity fees, or mileage.
• Agreed-upon terms for how either party can end the working relationship, including required notice periods and severance pay.

Common mistakes to avoid

• Leaving daily tasks vague, which inevitably leads to job creep where your responsibilities expand without any extra pay.
• Failing to establish a clear policy for late pick-ups or schedule changes, leaving you stuck working unpaid extra hours.
• Skipping a written agreement entirely because you trust the family, which leaves you with zero protection if a disagreement arises later.
• Neglecting to outline how public holidays and unexpected family vacations affect your guaranteed hours and weekly pay.

Frequently asked questions