Elder Care Client Service Agreement

What a good one includes

• A detailed scope of services that clearly specifies what daily tasks caregivers will perform, such as meal preparation, medication reminders, or mobility assistance.
• A customized schedule outline detailing the specific days, hours, and minimum shift requirements for the assigned care team.
• A transparent payment and billing schedule that defines hourly rates, holiday surcharges, deposit requirements, and late payment penalties.
• A clear emergency protocol that outlines how caregivers will respond to medical crises and who will be contacted first among the family members.
• A termination and cancellation clause that explains how many days of advance notice are required to suspend or permanently end the care services.
• A distinct liability limit that clarifies the agency's boundaries regarding the client's personal property, home safety, and pre-existing medical conditions.

Common mistakes to avoid

• Leaving the daily duties vague, which often leads to scope creep where caregivers are asked to perform heavy household chores or clinical tasks beyond their training.
• Failing to define a clear policy for last-minute schedule cancellations, resulting in unpaid caregivers and lost agency revenue.
• Omitting a specific protocol for how the care plan and fees will be adjusted as the client's cognitive or physical health inevitably changes.
• Forgetting to clearly state who is financially responsible for the bills, especially when multiple siblings or family members are involved in the decision-making process.

Frequently asked questions