Flooring and Tiling Client Preparation Notice

What a good one includes

• Clear instructions on how many days prior the materials must sit inside the climate-controlled installation space to acclimate properly.
• A detailed list of what items the client must move, specifying who is responsible for large furniture, appliances, and delicate wall hangings.
• Specific temperature and humidity ranges the home must maintain before, during, and after the installation process for optimal material performance.
• Designated areas for your crew to park their work vehicles, unload heavy materials, and set up outdoor cutting stations.
• A firm request to keep pets and children completely clear of the active work zone for their safety and your team's focus.
• An outline of expected waiting times after the job is done before furniture can be moved back or floors can be walked on.

Common mistakes to avoid

• Using confusing industry terms for subfloor prep or moisture levels that a homeowner will not understand.
• Failing to explicitly state who is liable for damages if your crew has to move items that the client left behind.
• Sending the checklist the night before installation, which does not give clients enough time to clear the space or acclimate materials.
• Forgetting to remind clients that your tools and tile saws require dedicated, active power outlets and outdoor water sources.

Frequently asked questions