IT Services Pricing and Packaging Guide

Per-user pricing is the modern industry standard because employees today use multiple devices like laptops, tablets, and smartphones. This approach simplifies billing for your client and scales naturally as their team grows. Per-device pricing is best reserved for specialized environments like manufacturing floors or labs with shared terminals.

Schedule a review meeting to present the new packages as an upgrade that offers them proactive management and predictable budgeting. Highlight how the new structure prevents costly downtime rather than just fixing things after they break. Give them a 30-to-60-day transition window to choose a tier before your hourly rates retire.

Put a clear "Change Order" process in your guide that outlines how out-of-scope tasks are estimated and billed. When a client requests something outside their package, politely reference the guide and send a brief written estimate for approval before starting the work. This keeps the relationship professional and prevents surprise invoices.

Your onboarding fee should typically equal one full month of the chosen package price to cover the initial audit, software installation, and system alignment. This upfront cost ensures you are compensated for the heavy lifting required to bring a new client up to your standard operational baseline. For highly disorganized networks, charge an additional flat project fee based on estimated hours.