IT Support and Managed Services Quotation

What a good one includes

• A brief executive summary that aligns your IT services directly with the client's business goals and pain points.
• A detailed scope of work specifying covered devices, users, network infrastructure, and software applications.
• Clear Service Level Agreements defining response and resolution times based on issue severity levels.
• A structured pricing table that clearly separates recurring monthly management fees from one-time onboarding or setup costs.
• A precise list of exclusions and out-of-scope services to protect your margins and prevent scope creep.
• A clear path to acceptance, including signature blocks and next steps for onboarding.

Common mistakes to avoid

• Using overly dense technical jargon that alienates non-technical decision-makers who hold the budget.
• Failing to clearly define what constitutes out-of-scope work, leading to unpaid labor and scope creep later on.
• Offering vague SLA response times without specifying the exact communication channels or business hours of support.
• Bundling all costs into a single lump sum without breaking down recurring operational expenses versus capital onboarding fees.

Frequently asked questions