Locksmith Customer Policy and ID Verification Notice

What a good one includes

• A clear statement requiring a government-issued photo ID that matches the name on the service request before any lockout service begins.
• Concrete examples of acceptable proof of ownership or authorization, such as a matching deed, utility bill, or vehicle registration.
• An explicit explanation of your non-refundable service call or dispatch fee, payable even if the lock cannot be bypassed or the client fails ID verification.
• A liability limitation clause protecting your business from cosmetic or structural damage reasonably required to bypass a high-security lock or deadbolt.
• A straightforward cancellation policy outlining the specific timeframe and fees associated with canceling a dispatched technician.
• A reservation of right to refuse service to any individual who is aggressive, uncooperative, or unable to provide satisfactory proof of occupancy.

Common mistakes to avoid

• Forgetting to account for tenant-landlord situations or power-of-attorney circumstances, which can leave technicians unsure how to proceed.
• Failing to clearly state that the dispatch fee is owed simply for your technician showing up, leading to payment disputes at the curb.
• Using overly broad liability waivers that do not hold up in local small claims courts if minor doorframe scuffing occurs.
• Leaving no space for the client to physically or digitally sign the policy before physical work on the lock begins.

Frequently asked questions