Migration Agency Terms and Conditions

Yes, you can structure your professional fees to be non-refundable once work on a specific milestone has commenced. To ensure legal enforceability, your terms must clearly state that these fees compensate for your time and expertise, regardless of the visa outcome. Any unspent government or disbursement fees held in trust must be returned to the client.

Your terms must include a strict client warranty clause requiring complete honesty regarding their personal and medical background. If a client fails to disclose a criminal record, this clause grants you the right to terminate the contract immediately. It also specifies that you will retain all fees paid up to that point and are not liable for the resulting visa refusal.

Yes, your terms must strictly align with the code of conduct of your relevant regulatory body, such as MARA in Australia or the CICC in Canada. These organizations have strict rules regarding client money handling, service agreements, and dispute handling that must be woven into your document. Failing to comply can lead to heavy fines or the suspension of your practice license.

A Client Agreement is a personalized document signed by a specific client that outlines their tailored visa pathway, personalized fees, and individual details. Your Terms and Conditions are the standardized legal rules governing your business operations, which are typically incorporated into the Client Agreement by reference. Using both together ensures your business is protected at both an individual and systemic level.