Official Brand Policy and Terms Update Notice

What a good one includes

• A clear statement of the specific changes, such as new lead times, price increases, or updated refund policies, right at the beginning.
• A brief, honest explanation of the reasons behind the update, like rising material costs or a desire to maintain handmade quality.
• The exact effective date when these new policies and terms will officially take effect for all new and pending orders.
• Actionable next steps for clients with current open quotes or ongoing projects, detailing how their existing agreements are affected.
• An expression of gratitude thanking your clients and partners for their continued support and appreciation of your trade.
• Contact information or a dedicated channel where buyers can direct specific questions regarding the policy changes.

Common mistakes to avoid

• Sounding overly defensive or apologetic about making necessary business adjustments, which can undermine your professional authority.
• Hiding the most important changes in dense, confusing legal jargon rather than using clear and direct language.
• Failing to give existing clients enough advance notice before the new terms and pricing changes take effect.
• Forgetting to update your website, contract templates, and invoice terms to match the newly announced policies.

Frequently asked questions