Policy and Holiday Notice for Building Materials Customers

What a good one includes

• A prominent statement of the exact dates, times, and durations of the holiday closure, inventory count, or policy enforcement.
• Clear cut-off deadlines for placing trade orders to guarantee delivery or pickup before the scheduled disruption.
• A brief, professional explanation for the notice, such as annual stocktaking or seasonal manufacturer price adjustments, to maintain transparency.
• Emergency contact details or alternative yard locations that customers can access if they face urgent issues during the closure.
• Explicit details on how existing delivery schedules, freight terms, or yard loading hours will be affected during the transition period.
• Direct instructions on what action the customer needs to take, such as updating their billing systems or pre-ordering critical materials.

Common mistakes to avoid

• Sending the notice too close to the closure or price change, which prevents contractors from adjusting their project schedules or bidding.
• Using vague phrases like closed for the holidays without specifying the precise days the yard gates will be locked and deliveries halted.
• Burying essential price adjustment details deep within festive holiday greeting text rather than presenting them clearly and upfront.
• Leaving trade customers stranded on active jobsites without an emergency phone number or contact person for urgent material needs.

Frequently asked questions