Policy Change and Price Adjustment Notice for Clients

What a good one includes

• A specific calendar date when the new pricing or policy goes into effect to give clients ample time to prepare.
• A brief explanation focusing on rising material costs, overhead, or investments in better tools to justify the adjustment.
• A straightforward breakdown of what is changing, such as a simple list of the new rates or the exact wording of the updated cancellation policy.
• Clear instructions on how existing bookings or pending quotes will be handled under the old versus new rates.
• A sincere expression of thanks for their continued patronage and support of your trade or craft.
• A direct method of contact for clients to reach out to you if they have questions or need clarification.

Common mistakes to avoid

• Apologizing excessively, which weakens your professional value and makes it seem like your new rates are negotiable.
• Giving too much personal detail about your financial struggles instead of focusing on business overhead, material costs, and service quality.
• Leaving the effective date vague with phrases like 'starting soon' or 'next month,' which creates confusion and leads to billing disputes.
• Failing to offer an advance warning and springing a price hike on a client at the cash register or after a service is completed.

Frequently asked questions