Private Driver Service Terms and Conditions

What a good one includes

• A clear breakdown of fee structures, including hourly minimums, mileage rates, holiday surcharges, and accepted payment methods.
• A strict, tiered cancellation window defining how much a client is charged if they cancel last-minute or fail to show up.
• Specific monetary penalties and detailing fees for interior spills, physical damage, or excessive mess caused by the passengers.
• Clauses that limit your financial liability for delayed arrivals due to traffic, weather, mechanical breakdowns, or road closures.
• Rules regarding passenger behavior, seatbelt compliance, smoking, vaping, and the consumption of alcohol inside the vehicle.
• A disclaimer clarifying that the driver is not responsible for lost, stolen, or damaged personal belongings left in the vehicle.

Common mistakes to avoid

• Failing to collect credit card authorization upfront to legally enforce your cancellation and no-show fees.
• Omitting specific, pre-calculated cleaning fee amounts for biohazards or spills, which leads to disputes when professional detailing is required.
• Forgetting to define exactly when wait-time billing begins after a flight lands or a scheduled pickup time passes.
• Relying on generic website terms templates that do not address the unique safety, insurance, and physical property risks of operating a passenger vehicle.

Frequently asked questions