Security Services Terms and Conditions Agreement

What a good one includes

• A precise description of the security duties being provided, including specific hours, patrol routes, or stationed locations.
• A clear clause stating that your firm is not an insurer and limiting your financial liability in the event of theft, property damage, or personal injury.
• A requirement for the client to provide safe working conditions, necessary access codes, keys, and accurate information about security hazards.
• Explicit details on billing cycles, deposit requirements, late payment penalties, and additional charges for holiday or emergency coverage.
• A fair cancellation policy outlining how much notice either party must give to end the agreement and any associated cancellation fees.
• A clause defining the security personnel's authority to contact local law enforcement or medical services during an emergency without prior client approval.

Common mistakes to avoid

• Falsely promising absolute safety or guaranteeing that no crimes or losses will occur on the premises.
• Failing to outline who is responsible for providing physical equipment, such as guard shacks, communication radios, or specialized security gear.
• Neglecting to include a hold harmless clause that protects your guards when they have to use reasonable force or intervene in a dangerous situation.
• Using a generic, copy-pasted template that does not account for state-specific licensing laws and security guard regulations.

Frequently asked questions