Terms and Conditions for Emotional Wellbeing Services

What a good one includes

• A clear medical disclaimer stating that your services are educational and self-growth-focused, not a substitute for licensed medical or psychiatric care.
• Detailed payment terms, including subscription billing details, installment plans, and a transparent refund policy for completed or unused sessions.
• A fair but firm 24-hour or 48-hour cancellation and rescheduling policy that protects your calendar and respects your time.
• A robust confidentiality clause that explains how you protect their sensitive personal information and the rare, legally mandated exceptions to this privacy.
• Intellectual property clauses that clarify that your worksheets, audio guides, and program materials are for personal use only and cannot be redistributed.
• A termination clause outlining how either party can respectfully end the coaching relationship if the partnership is no longer a good fit.

Common mistakes to avoid

• Copying and pasting a generic corporate legal template that frightens clients and fails to address the unique boundary-setting needs of emotional wellbeing work.
• Failing to explicitly state the difference between coaching and clinical therapy, which can lead to legal complications or mismatched client expectations.
• Being too lenient or vague with late cancellation policies out of a desire to be accommodating, which ultimately devalues your professional time.
• Neglecting to define how online communications, like messaging apps or emails between sessions, are managed and bounded.

Frequently asked questions