Terms and Conditions for Migration and Relocation Services

What a good one includes

• Define exactly what consulting, filing, or logistical assistance you will provide, explicitly distinguishing your role from government immigration authorities.
• State clearly that while you provide professional guidance, you cannot guarantee the approval or processing time of any visa or residency application.
• Detail the payment schedule, deposit requirements, and whether fees are non-refundable in the event of a client withdrawal or visa denial.
• Outline the client's responsibility to provide accurate, timely, and truthful documentation, freeing you from liability if they provide fraudulent or late information.
• Cap your financial liability to the amount paid for your services, protecting your agency from consequential damages like lost job offers or moving costs.
• Specify how either party can terminate the agreement and what outstanding fees remain due upon cancellation.

Common mistakes to avoid

• Guaranteeing or implying a successful visa outcome, which exposes your business to massive lawsuits if a government agency rejects the applicant.
• Copying generic e-commerce terms of service that fail to address the specific regulatory complexities of international relocation and immigration advice.
• Failing to clarify that government filing fees are separate from your professional service fees, leading to disputes over unexpected costs.
• Omitting a clear governing law clause, leaving it ambiguous which country's courts have jurisdiction if an international dispute arises with an expat client.

Frequently asked questions