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Done for you in 5 minutes.
Get a comprehensive, professional set of Terms and Conditions tailored to your upholstery or interior design business. Protect your craft with clear policies on deposits, client-provided materials, lead times, and project changes.
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As an artisan or interior designer, your craft is personal, tactile, and highly customized. But because every project involves unique variables—from custom-ordered fabrics to unpredictable lead times—handshake agreements can quickly lead to costly misunderstandings. A professional set of client Terms and Conditions is your business’s most important safeguard. You need this document the moment you begin taking deposits, ordering materials, or scheduling workshop time. A truly excellent set of terms doesn't just protect you legally; it educates your clients on how custom work actually operates. It sets realistic expectations around dye-lot variations, client-provided fabrics, wear-and-tear expectations, and the reality of artisan timelines. By laying out clear, transparent rules about payments, storage fees, and project changes upfront, you protect your hard-earned cash flow, preserve your creative energy, and build deeper trust with clients who appreciate professionalism as much as they do your unique, hand-crafted expertise.
Yes, you can legally charge storage fees if this policy is clearly outlined and agreed to in your terms before work begins. Your terms should state the grace period (typically 7 to 14 days) and the flat daily rate charged thereafter. This protects your limited workshop space and encourages prompt collection.
Your terms must include a Customer's Own Material (COM) clause that requires client-provided fabric to be inspected and approved by you first. It must explicitly state that you are not responsible for the performance, fabric flaws, or longevity of materials you did not source. If a fabric is deemed unworkable upon arrival, the client is responsible for the cost of replacements.
Your cancellation policy should dictate that deposits are entirely non-refundable once materials are ordered or labor has commenced. Additionally, you should include a clause stating the client is billed for all labor hours and custom design work completed up to the date of written cancellation. This prevents you from absorbing the cost of wasted time and bespoke supplies.
Yes, digital signatures are fully legally binding under the ESIGN Act and UETA in the United States, as well as equivalent international laws. You should have your clients sign the terms electronically alongside their initial deposit invoice before any design work or upholstery begins. This creates a clear paper trail that protects both parties.
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