Welcome Speech and Orientation Video Script for Guests

What a good one includes

• A warm, personalized greeting that immediately validates their choice of property and expresses genuine excitement for their stay.
• Visual or written guidance on operating tricky amenities like smart TVs, thermostats, hot tubs, and keyless entry pads.
• A curated list of three to four local recommendations, including your favorite coffee shop, a reliable grocery store, and a hidden-gem restaurant.
• Clear, politely phrased house rules regarding quiet hours, parking spaces, pet policies, and smoking boundaries.
• Practical emergency details, including the property's exact physical address for first responders and your direct contact number.
• Straightforward check-out instructions that outline simple expectations, like where to leave used towels and keys.

Common mistakes to avoid

• Bombarding guests with a long, intimidating list of penalties and prohibitions right at the beginning of the message instead of starting with a warm welcome.
• Providing overly complex technical instructions for appliances without using simple, step-by-step language.
• Omitting the exact physical address of the property, which is crucial if guests need to order food delivery or call emergency services.
• Making the script too long or rambling, causing guests to tune out before they hear vital check-out or safety information.

Frequently asked questions